Family and Access Programs Assistant Manager
New York Transit Museum
Organization Description:
The New York Transit Museum presents dynamic, accessible, and inclusive exhibitions and
programs that tell stories about mass public transportation and the people who make it possible.
As the MTA’s official repository, the Museum connects transit to its broad public, creating
educational experiences related to science, technology, arts, and the humanities. The
Museum’s locations in an authentic 1936 Downtown Brooklyn subway station and Grand
Central Terminal are sites for conversations about how mass transportation makes New York
City and the region great by ensuring mobility, accessibility, sustainability, and a vibrant civic life
for all.
Position Description:
The Museum’s educational programs focus on the history of our region through the lens of
public transit and span a variety of topics that connect to many disciplines, including history,
science, and the arts. The Family and Access Programs Assistant Manager position is a full-time position dedicated to the administration, development, and implementation of family and
access programs which take place onsite and online at the museum. This position will report to
the Manager of School, Youth, and Group programs. This is both a teaching and administrative
position. This role will require a background in informal learning environments, object-based
learning with experience in early childhood and access audiences. In this role the Assistant
Manager will help develop and evaluate new programs, work on marketing and outreach for
programs, and assist with educator training for programs. The Assistant Manager will work in
the Museum’s databases and platforms, including Altru and Explorable Places, to handle group
reservations and payment, coordinate logistics for all onsite programs, track attendance, and
create reports. This position serves as the liaison between education department staff and
parents/caregivers and program participants. Customer service experience/knowledge and
desire to work with the public are needed in this role to ensure high-quality programs.
Job Requirements & Responsibilities:
RESPONSIBILITIES:
– Serve as the main contact for all family programs including scheduling, marketing,
application tracking, booking, payment, and evaluation.
– Develop and implement new family programs.
– Manage supplies for family and access programs.
– Coordinate with operations staff on set-up and space needs for family and access
programs.
– Manage and update museum calendar for family and access programs.
– Assist the Special Education and Access Manager with the administration of all access
programs including scheduling, marketing, application tracking, registration,
communication, payment, and evaluation.
– Support a team of museum educators.
– Work in Altru and Explorable Places databases to manage program registration, group
reservations, payment, and reporting.
– Teach in a range of programs when needed.
– Handle check in and greeting for all family and access programs.
– Represent the Transit Museum at events including fairs and professional development
events.
– Attend museum-wide and departmental meetings and training sessions.
– Assist with other museum events as needed such as festivals, offsite tours to behind-thescenes locations, and vintage train rides.
– Contribute to research, grant proposals, and funding reports.
– Work in tandem with the Visitor Experience team and is cross-trained in front of house
functions.
– Act on occasion as a Manager-on-Duty (MOD). This is a key holder position serving as
supervisor across the Museum, creatively problem-solving to ensure smooth operations
across the institution. When acting as MOD this position oversees visitor experience
(including all admission functions), security, cleaners, all life safety systems, and is
empowered to make on the spot decisions
Candidate Qualifications:
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:
– Experience working with intergenerational audiences.
– Experience or interest in working with access or special education audiences.
– Experience or interest in early childhood learning.
– Experience in a museum, educational, or informal learning environment.
– Excellent customer service skills.
– Proficiency with Microsoft Office and knowledge of Altru preferred.
– A creative approach to designing hands-on activities and lessons for intergenerational,
early childhood, and access audiences.
– The ability to lead programs and/or engage with audiences in languages other than
English is welcome but not required.
– Ability to be physically active in all Museum spaces for extended periods of time. Please
note: The Museum is located in a decommissioned subway station with a range of sounds,
lighting, and staircases. The Museum is accessible via a wheelchair lift. Not all spaces are
climate controlled.
– Willingness to assist in setting up program spaces with materials, furniture, etc.
– Knowledge of New York City and its history and an interest in public transit and related
topics, and a genuine curiosity about and enthusiasm for content represented in the
Transit Museum’s exhibits and collections.
– Excellent written and verbal communication skills.
– Ability to work with a team and independently as needed.
QUALIFICATIONS:
– A four-year degree or the equivalent combination of education and experience of a fouryear degree in history, urban planning, education, museum studies, or arts
administration
– Minimum of 3 years related work experience
Position Type:
Full-Time
Union Status:
Non-Union
FLSA Status:
Exempt
Salary or Compensation:
$60,000 – 65,000
Organization or Project Website:
http://www.nytransitmuseum.org
Application Info:
https://www.nytransitmuseum.org/wp-content/uploads/2025/02/Family-and-Access-Programs-Assistant-Manager-job-description.pdf